SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of avenue1957.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of avenue1957.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍 Love how warm this cap keeps me! The herringbone pattern is a stylish bonus.
This cap is amazing, it's so comfortable and the fit is perfect due to its elastic design. It's my go-to accessory for winter outings.
I'm in love with this retro newsboy cap! It has an old-school charm but doesn't compromise on comfort or warmth. Great buy!
The cotton material of this hat feels great against my skin, no itching discomfort even after hours of wear.
Absolutely adore how versatile this hat is! I can pair it with most outfits and look effortlessly chic while staying cozy.
this cap really stands out from others i've had before... soft high-quality cotton material makes all the difference 👌
warmth without sacrificing style? yes please! This one does exactly that 😊
This retro-style herringbone patterned cap has become a staple in my winter wardrobe. Comfortable, warm and fashionable; couldn’t ask for more!
ok
The timeless striped herringbone design gives off such vintage vibes while keeping you nice & cozy during cold months – big thumbs up from me 👍
I appreciate how breathable yet warm the material is – perfect balance for the autumn and winter seasons!
Who knew a cap could be this comfortable? The soft cotton material feels great, even on long wear.
Absolutely thrilled with my purchase. This cap is warm, stylish and fits perfectly thanks to its elastic design.
this cap provides ample warmth without overheating... perfect for outdoor activities in colder months 🍂❄️
I love how this cap adds retro flair to my outfits. Warm, comfy & chic – what more could I ask for?
Finally found a hat that doesn't squeeze my head but still stays put - all thanks to its elastic fit! Plus, it looks so stylish 👌