We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of querbo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://avenue1957.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The individual light wires have to be plucked in all directions first, but then it just looks mega great. The colors are really great and it even shines in the morning until it gets light again. So the battery lasts a very long time. I think I'll order another 2 right away.
Magnificent in my décor, I love it a lot and my guests are like at the beach
I bought several of them, it's always good and in the garden in the evening it's beautiful and very bright
Great, I'll recommend some.
cool
Very good and works properly
Very nice lamps to decorate your garden
These are gorgeous lights. As you can see, they are very bright. One picture at dusk and the other later, when it was really dark. I would recommend these.
as always super pretty
Just gorgeous with very beautiful colors I highly recommend this product I love.
Satisfied with my purchase. Beautiful rendering.
I love splendid I make people envious
very good and very pleasant
Lovely
The colors are very vivid I'm thinking of buying a few more.
It's just a fairy tale! Very beautiful!
love these, just beautiful, look amazing, and are very pretty. These are just some of the comments I could make. I have purchased 10 so far.
Love them thank you 🙏
Lights up super nicely
A great purchase!! It looks very impressive! The photo does not convey the true beauty.
We didn't even expect how beautiful it is in reality
Completely awesome!!
just beautiful will be ordering another
Ordered several times, great atmosphere in the garden
Very nice product as described
Superb!!!! It's really awesome 👍👍 The effect is great 👍😍😍😍
Great rendering on my balcony. Works flawlessly
arrived quick great value absolutely beautiful everyone comments on how colourful and bright they are we love them 🤩👌
Beautiful effect in the garden
Nice item, nice effect in the evening
super
Very good product, works very very well.
Nice rendering happy with my purchase arrived in the dely
very beautiful.. The photo doesn't render the colors too much. There was no sun today but it still works. I ordered 4 more to wow the kids!
It's prettier in real life
Package arrived as expected. Cute. Good value for money.
The chance to have a large garden - it feels like in the alleys of Versailles - Splendid!!
Extra a night - very original and very fair price. The little kids loved !!